Shipping policy

Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with us. We aim to make your shopping experience simple, transparent, and convenient. Please read our shipping policy below to understand how your order will be processed and delivered.

1. Order Processing

Once you place an order, we begin processing it as quickly as possible.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Once your order is shipped, you will receive a shipping confirmation and tracking details through SMS, WhatsApp, or email, wherever applicable.

  • During high-demand periods, sales events, or unforeseen circumstances, processing may take slightly longer.

2. Delivery Time

We currently deliver orders across most serviceable locations in India.

Estimated delivery time:

  • Metro & major cities: 3–6 business days

  • Other locations: 5–9 business days

  • Remote areas: 7–12 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Cash on Delivery (COD)

COD may be available for eligible locations and products.

For COD orders:

  • The order may be subject to verification before dispatch.

  • Our team or delivery partner may contact you to confirm your order.

  • Orders that cannot be confirmed may be cancelled.

  • Please keep the exact amount ready when the delivery executive arrives, where possible.

5. Order Tracking

After your order has been shipped, you can track your package using the tracking information provided by us or our delivery partner.

Tracking information may take 24–48 hours to become active after dispatch.

If your tracking information has not been updated for an extended period, please contact our customer support team.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

To avoid delays:

  • Please provide a complete and accurate delivery address.

  • Keep your phone number active and accessible.

  • Respond to calls from the courier or delivery partner.

  • Make sure someone is available to receive the package, particularly for COD orders.

If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply if you request a re-shipment.

7. Delayed or Failed Deliveries

While we work with reliable logistics partners, delivery delays can occasionally occur due to:

  • Extreme weather conditions

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Public holidays

  • High courier volumes

  • Incorrect or incomplete address information

  • Remote or difficult-to-service locations

We will assist in tracking delayed shipments, but we cannot guarantee delivery on a specific date.

8. Damaged Packages

Please inspect your package when you receive it.

If the package appears seriously damaged, tampered with, or opened, please:

  1. Take clear photographs/videos of the package before opening it, if possible.

  2. Record an unboxing video where practical.

  3. Contact our customer support team as soon as possible.

Claims relating to damaged or missing products may require photographic or video evidence for verification.

9. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/Flat number

  • Street/Locality

  • City

  • State

  • PIN code

  • Valid mobile number

If you provide an incorrect address and the order has already been shipped, we may not be able to change the delivery address.

10. Undelivered / Returned Orders

If a shipment is returned to us because of:

  • Customer refusal

  • Incorrect address

  • Customer unavailable

  • Invalid phone number

  • Failure to respond to courier calls

  • Multiple unsuccessful delivery attempts

the order may be treated as a Return to Origin (RTO).

For prepaid orders, any refund will be handled according to our Refund & Cancellation Policy.

For COD orders, we may require additional verification before accepting another COD order from the same customer.

11. Multiple Products in One Order

If your order contains multiple products, we may ship them together or separately depending on product availability and our fulfillment process.

If products are shipped separately, you may receive multiple tracking numbers.

12. Third-Party Fulfillment

Some products available on our website may be fulfilled through third-party suppliers, warehouses, or logistics partners.

This allows us to provide a wider selection of products and efficient delivery.

The packaging, shipping origin, or courier partner may therefore vary depending on the product and destination.

13. International Shipping

At present, we ship only to serviceable locations within India, unless otherwise stated on the product or checkout page.

14. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team.

sugarcontrolglassshop@gmail.com

We will be happy to assist you with your order.

Thank you for shopping with us!